Frequently Asked Questions
Contact Us:
Customer Service: 1-800-471-7871
Office Hours: 8:00AM – 8:00PM
Eastern Standard Time (Monday – Friday)
customerservice@hvacdistribution.com
Ordering:
Is the product new or refurbished?
Everything listed on the
website is brand new, direct from the factory, unless otherwise notified.
Sometimes we will have factory refurbished units for sale, they will be labeled
accordingly.
Do I need to pay sales tax?
You will not be required to
pay sales tax unless your shipping location is within the State of
How long will it take to process my
order?
Usually orders placed before 1:00PM
Eastern Standard Time and paid via credit card will be processed and shipped
the same business day. Orders placed after 1:00PM Eastern Standard Time will be
processed and shipped the following business day. All orders paid via check or
money order will be processed and shipped upon receipt and clearance of the
check or money order.
Will I receive an order confirmation?
Upon placing an online order
you will receive a confirmation email. In this email you will be sent the
details of your transaction along with a Transaction ID number.
What is the status of my order?
A tracking number will be
emailed to you once your order has been shipped. The email will include the
shipper, the shipment date, and the tracking number. For all non-stock orders
or for any other questions regarding the status of your order contact our
office at 1-800-471-7871.
What forms of payment do you accept?
We accept the following
payment methods:
Ø
Credit Card
(Visa, Mastercard, American Express and Discover)
Ø
Certified Check
or Money Order
Ø
Personal or
Company Check
Ø
Purchase Order
(with approved credit)
Is ordering online secure?
One of the biggest issues in
online payment processing is security. Our servers are secure, so that your
credit card information remains private. 128 bit SSL encryption throughout the
order process lets you feel secure in your online transaction.
Can I cancel my order after it has been
placed?
There is no guarantee that
you can cancel your order after it has been placed. We will do our best to help
you cancel your order, but the orders are processed immediately most of the
time. If your order has not been shipped we will likely be able to cancel your
order. If you order a non-stock item and wish to cancel the order, contact our
office immediately, we may be able to cancel the order still.
Shipping:
How are the products shipped?
Items under
70lbs.
Ø
All items will be
shipped via FedEx
Ø
There is no
additional cost for residential delivery
Ø
All items are
delivered fully insured
Items over
70lbs.
Ø
Most items will
be shipped via freight company (some exceptions apply)
Ø
There is no
additional cost for residential delivery
Ø
Free Ground
Shipping does NOT include liftgate services, inside
delivery or any assistance from the freight carrier. Customers are responsible
for unloading merchandise from freight carrier’s truck. Carriers will often
lend a hand, however they are not required too.
Ø
All items are
delivered fully insured
How long will shipping take?
FedEx Ground Service: 5-7
Business days
Freight Ground Service: 2-5
Business days
2nd Day Delivery:
2 Business days
Next Day Delivery: 1 Business
day
Can I pick up my items?
Yes. If you wish to save the
shipping cost and wish to pick up your order you are welcome to pick up your
order at our warehouse. Our warehouse is
located at
Do you ship to P.O. Box addresses?
We do not ship orders to P.O.
Boxes. Please provide us with a physical address for shipment.
Can you ship items to international
addresses?
We do ship items to
international addresses. Please provide us with your shipping information and
we will get you a quote on freight. We use a global freight company and they
have the ability to deliver items almost anywhere in the world. We look forward
to shipping our products overseas.
Do you ship to
We ship to